Shipping policy

CHANGE OR CANCELLATION OF YOUR ORDER DETAILS

  1. We will do our best to accommodate you should you wish to make a change to your order including substitution or addition of Products, changing the delivery address or cancelling your order. This is possible only up until your order has been assigned to our fulfilment centre.
  2. Please email orders@maygibbs.org with the details of the change required. Please note that these changes may not be reflected in future email correspondence regarding your order.

DELIVERY

  1. Please take care to ensure accuracy when entering the delivery address for your order, especially where orders are addressed to a gift recipient.
  2. Unfortunately, we are unable to redirect parcels once they have left our fulfilment centre.
  3. Where the shipping address differs from the billing address, please ensure permission is obtained for the disclosure of personal information under the Privacy Act for third party recipients.
  4. Delivery times on the Website relate to the delivery service and do not include dispatch time. Orders placed with all stock ready to deliver will leave our fulfilment centre within 5 business days.
  5. Orders for out of stock Products will be sent within 5 business days of their arrival at our fulfilment centre from our suppliers.
  6. Insurance is not included in the delivery fee but items are well-protected and special care is taken to protect fragile objects.

Delivery within Australia

  1. We deliver to Australian addresses using the Australia Post network and courier services.
  2. As at January 2025, the delivery charges for standard freight within Australia are as follows: FREE standard shipping on orders over AUD $200. For orders under AUD $200 the shipping fee is $10.00. These prices are subject to change.
  3. Once your order is dispatched, you will receive an Order Status Update email containing your postage tracking number.  This number can be used to track your order on the Australia Post website at https://auspost.com.au/parcels-mail or if sent via courier we will provide the relevant tracking information pertinent to the courier service used.
  4. Depending upon where you live within Australia, most orders for in stock items should be completed and received within 5 to 7 working days.
  5. Delivery times quoted on our Website refer to the time to deliver after the parcel has left our fulfilment centre, and have been supplied by Australia Post. (http://auspost.com.au/parcels-mail/delivery-areas.html) and the courier services we use.
  6. The Authority To Leave (“ATL”) service allows Australia Post or the courier service to leave the parcel in a secure location if a signature cannot be obtained for delivery. Please note that the ATL service may not be available to buildings with a security entrance. In these cases, a card will be left with instructions. We cannot accept responsibility for parcels lost or damaged where the item has been left ATL as requested.
  7. For delivery to company addresses or workplaces, the Company Name and Floor/Level must be included in the address details.
  8. Please check the delivery address carefully, as parcels cannot be redirected once in transit.
  9. Where an order is returned to us as unclaimed, refused or insufficiently addressed, we will contact you by email for further instruction. Please note that additional delivery charges will apply to have these orders resent.

Express Post within Australia

  1. We offer Express Post within Australia for a flat fee of $20.
  2. Delivery times quoted on our Website refer to the time to deliver after the parcel has left our fulfilment centre, and have been supplied by Australia Post. (http://auspost.com.au/parcels-mail/delivery-areas.html).

International Delivery

  1. We are only shipping to Australian destinations at the present time.
    If you wish to have an order sent to another country please send us an email to contactus@maygibbs.com and we will work with you to facilitate your request, if possible.
  2. If we are able to fulfil your order we will send you a payment request for the product and shipping costs.
  3. Shipping costs vary depending on the country and number of products being delivered.
  4. Orders will be sent via Australia Post International Parcel service which may take up to 20 days to arrive.
  5. Orders delivered outside of Australia may be liable for any local customs duty, import taxes or costs due on your purchase.
  6. Additional charges for customs clearance must be borne by the recipient. These are decided on a case by case basis by your own government at the point of entry to your country and are outside our control.

Additional Delivery Charges

  1. On rare occasions, we reserve the right to adjust delivery costs for large orders or bulky items. You will be contacted and asked to accept these charges before your order is dispatched. You may cancel your order at any time prior to dispatch.
  2. Where orders contain items that are ‘ready to deliver’ and items that need to be ordered from a supplier, we will send your order across two or more shipments, at your request. Please note that additional delivery charges will apply, even if the order contained a free shipping promo code. The additional delivery charge will be calculated on the sub total of the items being sent, and the delivery service chosen.
  3. Additional delivery charges may apply where a parcel has been returned unclaimed, refused or insufficiently addressed and is resent at your request.